Course Overview

This e-learning course is designed to train new Admissions Coordinators at Christian Recovery Centers, Inc. (CRCI). It covers the role’s responsibilities, the admissions process, communication with applicants, and administrative tasks necessary to ensure a smooth intake process.

Module 1: Introduction to the Role of Admissions Coordinator

1.1 Job Overview

The Admissions Coordinator is responsible for overseeing the intake process and ensuring all residential beds remain filled. This role requires ongoing communication with detox centers, recovery programs, and applicants on the waiting list​.

1.2 Key Responsibilities

• Admissions & Outreach:
  • Maintain relationships with detox centers and recovery facilities.
  • Distribute CRCI brochures and business cards to referral sources every two months.
  • Review online applications twice daily and follow up with applicants within 24 hours.
  • Maintain an active waiting list, keeping applicants motivated and engaged​.
• Intake & Documentation:
  • Ensure proper intake procedures, including drug testing and medical eligibility checks.
  • Oversee the intake paperwork, including legal and medical forms.
  • Sign off on intakes and ensure all staff follow established procedures​.
• Communication & Coordination:
  • Inform applicants about CRCI policies, ensuring they understand program expectations.
  • Immediately notify applicants of disqualifying factors and provide alternative resources.
  • Work closely with the Intake Coordinator and Resident Manager to manage bed assignments​.

Module 2: CRCI Admissions Process

2.1 Pre-Screening Applicants

Before an applicant is accepted into the program, they must meet specific eligibility criteria:

• Must be medically fit for program activities.
• Cannot have outstanding warrants or be a registered sex offender.
• Must provide a clean drug and alcohol screen upon arrival​.

Applicants on the waiting list are required to maintain regular contact to keep their priority status. Staff should document each check-in using the Applicant Check-In Form​.

2.2 Arrival & Intake Procedures

When a new resident arrives:

1. Drug and Alcohol Screening:
   • A supervised urinalysis and breathalyzer test is conducted immediately.
   • Transportation must wait until testing is complete.
   • If results are questionable, the applicant may be denied entry​.
2. Belongings Check & Health Safety:
   • All personal items are searched for contraband.
   • Clothing is heat-treated to prevent infestations.
   • Prohibited items (e.g., drug paraphernalia) are confiscated​.
3. Completion of Intake Paperwork:
   • New Resident Entry Data Form.
   • Drug Screen Results Form.
   • Medical and Legal Clearance Forms.
   • Acknowledgment of Program Overview​.
4. Assignment & Orientation:
   • Residents receive bed assignments and personal supplies.
   • They undergo an orientation on CRCI policies and expectations​.

Module 3: Administrative Responsibilities

3.1 Managing Applicant Communications

• Ensure prompt responses to all inquiries.
• Encourage and motivate applicants on the waiting list.
• Provide alternative recovery options if an applicant is denied​.

3.2 Documentation & Compliance

• Maintain accurate records of all admissions and waiting list updates.
• Ensure compliance with CRCI policies regarding medical and legal eligibility.
• Work with staff to ensure smooth onboarding of new residents​.

3.3 Handling Special Cases

• Failed Drug Test or Dishonesty: Applicants may be denied entry but should be referred to detox resources.
• Behavioral Issues: Insubordinate applicants should be assessed for suitability.
• Discharge Against Advice: Residents leaving voluntarily must sign a Discharge Against Advice Acknowledgment Form​.

Module 4: Ethical Considerations & Professionalism

4.1 Confidentiality & Ethical Conduct

• Admissions Coordinators must adhere to CRCI’s Confidentiality Policy, ensuring that applicant information remains private​.
• Staff should maintain professionalism at all times, including dressing appropriately when interacting with applicants and their families​.

4.2 Handling Grievances & Complaints

• Follow CRCI’s Grievance Policy when handling complaints from applicants or their families​.
• Address concerns in a professional manner, escalating issues when necessary.

Module 5: Maintaining CRCI’s Mission & Values

5.1 CRCI’s Recovery Philosophy

• Admissions Coordinators must embody CRCI’s mission of providing spiritual and educational tools for long-term recovery​.
• The role includes guiding residents toward success by ensuring they meet eligibility requirements and understand program expectations.

5.2 Ensuring a Smooth Admissions Flow

• Properly managing intakes ensures that CRCI maintains full residential capacity, maximizing its impact on recovery efforts.
• Keeping in close contact with detox centers and referral sources strengthens CRCI’s community relationships.

Conclusion

The Admissions Coordinator plays a vital role in ensuring CRCI’s recovery programs function smoothly. By carefully screening applicants, maintaining accurate records, and adhering to CRCI’s values, Admissions Coordinators help transform lives and foster lasting recovery.

This concludes the e-learning course for CRCI Admissions Coordinators.