CRCI Tours

Course Overview:
This course is designed to equip CRCI employees with the necessary knowledge and skills to conduct professional, informative, and engaging tours of CRCI facilities. Participants will learn about proper tour coordination, scheduling, preparation, professionalism, and follow-up procedures.

Module 1: Introduction to CRCI Tours

Learning Objectives:

• Understand the purpose of CRCI tours.
• Recognize the importance of professionalism in conducting tours.
• Learn the basic expectations for CRCI tour guides.

Lesson 1: The Role of a Tour Guide

• Tour guides serve as ambassadors for CRCI, representing the organization’s mission and values.
• Guides must be knowledgeable about CRCI’s programs, services, and policies.

Lesson 2: Why Tours Matter

• Tours provide insight into CRCI’s mission and operations.
• They help engage donors, community members, and potential residents.

Module 2: Tour Coordination & Scheduling

Learning Objectives:

• Learn how to schedule and coordinate tours.
• Understand the importance of maintaining a tour calendar.

Lesson 1: Coordinating a Tour

• The Development Department handles tour coordination.
• Employees should check with the Development Department before giving a tour.

Lesson 2: Scheduling Best Practices

• All tours must be added to the official CRCI calendar.
• Follow up with an engagement/interaction form after the tour.

Module 3: Tour Preparation

Learning Objectives:

• Understand how to prepare for a tour.
• Learn what materials to have ready for visitors.

Lesson 1: Pre-Tour Checklist

• Review the designated tour route and key areas to highlight.
• Gather necessary materials, including brochures and pamphlets.
• Ensure your attire is professional and appropriate for the occasion.
• Complete and print the tour itinerary to share with guests.

Module 4: Conducting the Tour

Learning Objectives:

• Learn how to greet visitors professionally.
• Understand the flow and structure of a successful tour.
• Recognize best practices for engaging with guests.

Lesson 1: Tour Guidelines

• Tours should start and end on time (30 mins to 1 hour).
• Greet visitors warmly and provide an overview of CRCI’s mission and values.
• Highlight key areas, including counseling rooms, dining facilities, and group spaces.
• Share personal experiences to connect with visitors.

Lesson 2: Answering Questions

• Be prepared to answer questions about services, staff, and policies.
• If unsure of an answer, refer the visitor to the appropriate department.

Module 5: Professionalism & Conduct

Learning Objectives:

• Understand the expectations for professional behavior during tours.
• Learn how to maintain a respectful and empathetic approach.

Lesson 1: Maintaining Professionalism

• Employees must remain positive and professional throughout the tour.
• Avoid inappropriate or unprofessional conversations.

Lesson 2: Treating Visitors with Respect

• Be empathetic and welcoming to all visitors.
• Recognize and respect diverse backgrounds.

Module 6: Post-Tour Follow-Up

Learning Objectives:

• Learn how to properly conclude a tour.
• Understand the importance of maintaining visitor engagement.

Lesson 1: Providing Contact Information

• Offer visitors a way to stay in touch (business cards, follow-up emails).

Lesson 2: Logging the Tour

• Submit an engagement/interaction form after the tour.
• Provide feedback on visitor interactions to improve future tours.